Secure Messaging

What is secure messaging?

Secure messaging is a feature of MyUHS that allows students to receive appointment reminders, communicate with their health care providers, and receive lab and x-ray results and other information following a clinic or mental health counseling appointment.

Why does UHS use secure messaging?

Regular emails, such as Wiscmail or Gmail, can be intercepted and accessed by people other than the intended recipient. But when you’re logged on to MyUHS, you’re connected to a secure server, and messages cannot be intercepted. That’s why UHS will only communicate with you about your private health records and test results via MyUHS.

Why did I get an email about a secure message?

For your convenience, MyUHS automatically sends an email alert to your Wiscmail whenever a secure message is waiting for you in MyUHS.

If you receive an email that says you have a secure message waiting for you, you should log on to MyUHS to collect that message. It could have lab results or some other follow-up information from your recent clinic visit.

What if I don’t have a MyUHS account?

Every enrolled student has a MyUHS account in our system, even if you have never logged on to set yours up.

If you come to an appointment at UHS, your medical or mental health provider may send you a follow-up message at MyUHS even if you have not yet opened your account. If you receive an email saying you have a secure message waiting, you should log on to your MyUHS account for the first time and collect that message.

What if I have a question for my health care provider?

If you have a follow-up question for your medical or mental health care provider, you should send it via MyUHS, not regular email. Even if you don’t feel like the question is especially private, we have to treat your health information as private by law, and we take that responsibility very seriously. We will not respond to health questions via regular email.

Do not send questions about medical emergencies or mental health crises via MyUHS, as it is not monitored 24 hours a day. In case of a medical emergency, call 911. For a mental health crisis, call the UHS 24-hour mental health crisis intervention services: 608-265-5600 (select option 9).

UHS after-hours urgent medical advice by phone »

What if I don’t have a health care provider?

If you haven’t been to an appointment at UHS and haven’t seen a provider, the secure messaging system won’t let you initiate a message. Secure messaging is for follow-up communication, not for general health questions. If you have general questions or you want to know if you should set up an appointment, you should call UHS: 608-265-5600.