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Mental Health Services recognized for access/triage improvements
In an area of growing campus demand, UHS completely reimagined its access/triage system for mental health services last August. The team, led by Mental Health co-directors Angela Janis and Andrea Lawson, collected and reviewed historical data on access and use of services, reviewed student feedback and conducted interviews with staff. The intention was to design a service that was more able to connect students to the care that best fits their needs in a timely manner and make better use of staff time.
Students were evaluated more specifically for the intensity of the services they needed. This allowed UHS to match students with an appropriate level of care, bringing access in line with stated goals for the majority of students.
The improvements have enabled UHS to serve more students and improve access by reducing wait times for mental health care.
Three teams and one individual are receiving the university’s 2018 Administrative Improvement Award for efforts in making substantial improvements in administrative services at UW–Madison.
Award recipients are recognized for their exceptional work in administrative roles supporting academics, research, student services, outreach or administration.
“The innovation and resourcefulness these individuals and teams have shown is remarkable,” Chancellor Rebecca Blank says. “They set a high standard for what can be accomplished through innovative approaches and a commitment to improvement.”
Vice Chancellor for Finance and Administration Laurent Heller says the award winners make UW–Madison better for students, faculty and staff.
“My sincere thanks and congratulations to each of this year’s award winners,” Heller says. “The improvements they’ve made are already having a positive impact in their units and across the campus.”
The award recipients will be honored Tuesday, May 29, at Union South (Varsity Hall). The ceremony begins at 4:30 p.m. The campus community is invited.
This is an excerpt from a feature written by Greg Bump, University Communications. Read the full story story here.