Frequently Asked Health Insurance Questions
SHIP Medical Questions
I am a SHIP member; where do I go if I need medical treatment?
Unless you have a medical emergency, both you (and any covered spouse or partner) must use UHS for all available primary, urgent and preventative care*. This includes UHS Medical Services and Counseling and Consultation Services at 333 East Campus Mall. Call 608-265-5600 to make an appointment. If you have dependent children, please click Find “In-Network” Providers.
*See Waiver of the Primary Care Provider Requirement in the on-line Plan Document for exceptions.
What if I have an emergency?
If you have a medical emergency, dial 911 or go to the nearest emergency room facility. Please remember to always carry your SHIP membership card with you.
If I get sick at night or on weekends what should I do?
If you have a medical emergency, dial 911 or go to the nearest emergency room facility. If you require medical attention, but are unable to use UHS, click Find “In-Network” Providers. Please remember that covered services at “In-Network” providers are subject to any deductible, coinsurance, or copayment responsibilities on your plan.
What is an “In-Network” provider?
SHIP contracts with The Alliance and First Health so that members have access to a nationwide network of providers at a discounted rate. This means that treatment costs are lower for you when you utilize one of these “In-Network” providers. Please note that a referral is not necessary for services not offered at UHS.
What is an “Out-of-Network” provider?
"Out of Network" refers to a provider which has no special agreement with SHIP. Because there is no agreement, treatment costs and your deductible and co-insurance responsibilities are higher. However, it is unlikely that you will need to use an "Out-of-Network" provider unless you are overseas.
How do I find out if a specific treatment is covered by SHIP?
Specific plan benefits can be verified by contacting the SHIP claims administrator, Consolidated Health Plans, at 1-877-657-5031. Please remember that covered services may still be subject to a deductible, coinsurance and/or copayment. All benefits are payable in accordance with the Plan Documents which can be viewed online. Plan exclusions are also detailed in the Plan Documents.