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Patient Rights & Responsibilities

As a patient or client at UHS, you have the right to

  • be treated with dignity, consideration, and respect without regard to your race, religion, national origin, age, sex, sexual orientation, gender identity and expression, ability, or any other characteristic;
  • privacy and confidentiality;
  • receive high-quality, humane treatment that respects your opinions and beliefs; n know the name, title, and professional qualifications of person(s) providing your care;
  • refuse care or observation by persons in a learning situation;
  • receive assistance and/or accommodation if you have a disability or need an interpreter;
  • be part of health care decisions;
  • receive information regarding your condition and recommended treatment that is complete, to the degree known, and presented in a way that is understandable to you;
  • refuse treatment to the extent permitted by law, and to be informed of the potential consequences of any such action;
  • voice complaints or suggestions regarding the care you receive (please see the UHS feedback webpage for more information);
  • choose or change your health care provider;
  • receive complete information and explanation if you are referred or your care is transferred to another health care provider or facility;
  • refuse to participate in research studies;
  • receive information about your bill;
  • designate someone to make healthcare decisions for you in the event you are unable to;
  • request information about UHS Policies and Procedures;
  • receive copies of and examine your clinical record and billing record;
  • receive information about and assistance with Advance Directives.

As a patient or client at UHS, you have the responsibility to

  • treat UHS professional and support staff, trainees, volunteers, and other patients/clients with respect and consideration;
  • keep your UHS appointments or cancel as far ahead as possible so that services are available to others;
  • call or go online to schedule an appointment for all services not designated as “drop-in”;
  • provide complete and accurate information about your health;
  • tell your clinician or counselor about any changes in your health;
  • ask questions if you do not understand your condition or treatment plan;
  • be part of health care decisions;
  • inform your provider about any Advance Directives;
  • tell your provider if you are not able or willing to follow the recommended treatment plan;
  • express your concerns and suggestions about your care; n promptly pay any UHS bills.