Incoming Students and Families

Incoming Fall 2025 students are eligible to begin using UHS services after August 15. Access to MyUHS (online appointment scheduling) begins in mid-July.

Medical Services

Students can make medical appointments online (via MyUHS) or by calling 608-265-5600 (option 1). Many same-day appointments are available.

There are two clinics on campus. The main clinic is located on East Campus Mall near the Southeast Residence Halls. The Lakeshore Clinic is located in Dejope Hall. Both clinics are open to all students.

Mental Health Services

For clinical mental health services, every new client starts with a phone screening (called an Access Appointment) to collaboratively determine your needs and connect you to the best resources. There is no charge for this appointment. To schedule an Access Appointment, call 608-265-5600 (option 2) or log on to MyUHS for 24/7 online scheduling.

For most services at UHS there is no cost because students pay for UHS services with their segregated fees. For all of the things your student would see a provider for at home, there is no cost for those same appointments at UHS. 

There are costs associated with some immunizations and specialty services like travel forms or physical exams for some employers.

Fill a new prescription
UHS does not have a pharmacy on site but there are three pharmacies within walking distance of campus (including a Walgreens in the same building as UHS). If a student is prescribed a medication, they are responsible for picking up that prescription and any cost associated with the prescription. Students are advised to bring their prescription benefit card to campus with them.

Transfer medication
Students should come with an adequate supply of medication until they are able to establish care with a UHS provider, should they choose to transfer their prescription.

Students who are interested in transferring their psychiatric medication management to UHS should refer to the UHS Psychiatry page for information on the referral process.  After reviewing this information, the next step is to schedule an Access Appointment. This appointment is the entry point to accessing Mental Health Services at UHS.

UHS medical and mental health records are protected by federal law. UHS does not disclose information to parents or guardians for students over the age of 18 without the student’s consent. Students have the right to receive information about and assistance with advance directives and designating someone (known as a health care power of attorney) to make health care decisions for them in the event that they are unable. Being a Designated Agent for Advance Directives or Health Care Power of Attorney does not automatically allow access to the medical records.

Learn more about Advance Directives

If your student is 18 years or older, their health records are protected by federal and state health privacy laws. We can’t talk to parents and family members about a student’s health without their permission. Being your student’s Health Care Power of Attorney does not automatically allow for access to their health records.

Students who are under the age of 18 as of August 15 must have a parent or legal guardian sign a consent form to be eligible to receive all UHS services. Both the parent/legal guardian and student must sign the consent form. If completing consent form BEFORE mid-July, bring the signed form to the 5th Floor Information Desk at UHS (333 East Campus Mall). If completing consent form AFTER mid-July, students should use these instructions to upload the form to MyUHS.

Without a signed minor consent form, many UHS medical services cannot be provided.  STI testing, pregnancy testing, and sexual assault-related services are available to minors without parent/legal guardian consent.

Students can complete an Release of Information AFTER they establish care at UHS. We’re often asked if the student can sign a “blanket” release of information form and the answer is no. In health care matters, advance releases are not legally defensible and can be revoked by the student at any time.

With a student’s permission, UHS clinicians speak with parents regularly and appreciate parental involvement when appropriate. UHS clinicians encourage students to allow them to contact their family members when a student experiences a significant illness or injury. However, if the student declines, the clinician, legally, must respect the student’s decision.

UHS Health Information Management
333 East Campus Mall, 8th floor
Phone: 608-262-1676
Fax: 608-262-9160

All enrolled students are eligible for the medical and counseling care available at University Health Services, but UHS is not a substitute for health insurance. UHS is not open evenings and weekends and does not provide Emergency Room care, hospitalization, or specialty care for complex problems. We recommend that students review their insurance coverage before coming to campus. 

The voluntary UW-Madison Student Health Insurance Plan (SHIP) is a good option for students without adequate insurance coverage.  SHIP members utilize UHS for primary and preventive care and are also protected by a nationwide network of hospitals, clinics, and specialized medical services.  

SHIP is part of UHS but neither SHIP nor UHS are affiliated with UW Health. UW Health is a separate health care organization.

Conversations about health can be difficult, especially around issues like alcohol use, sexual violence, and mental health and suicide. UHS created a guide to help facilitate conversations around these common health concerns that can sometimes be associated with college culture more broadly.