Call for Help

Incoming students, parents, and famlies

Welcome!

The transition to college is an important time for students and their loved ones. University Health Services takes the health and safety of your student seriously and our relationship with you is a critical partnership in supporting your student’s academic success and fostering a rich and rewarding undergraduate experience.

Information for Parents

cover image of the SOAR parent guide

This guide focuses on three key health areas: alcohol, sexual violence, and mental health. We offer prompts and opportunities to engage your student about issues that affect academic and
personal success.

The aim is to equip you with strategies and resources to support your student’s well-being, and encourage them to seek help if they need it.

Web reader version

UHS offers award-winning, high-quality medical, mental health, prevention, and wellness services to enrolled UW–Madison students. Most services are available at no charge because students pay for UHS services with their tuition and fees. A fee is charged for some extra services. Most fee-based services at UHS are covered at no cost for members of the UW–Madison Student Health Insurance Plan (SHIP).

Services offered at UHS

Medical Services

Conversations with your student about alcohol, sexual violence, and mental health/suicide prevention

UHS medical and mental health records are protected by federal law. UHS does not disclose information to parents or guardians for students over the age of 18 without the student’s consent. Students have the right to receive information about and assistance with advance directives and designating someone (known as a health care power of attorney) to make health care decisions for them in the event that they are unable. Being a Designated Agent for Advance Directives or Health Care Power of Attorney does not automatically allow access to the medical records.

Learn more about Advance Directives

If your student is 18 years or older, their health records are protected by federal and state health privacy laws. We can’t talk to parents and family members about a student’s health without their permission. Being your student’s Health Care Power of Attorney does not automatically allow for access to their health records.

Students can complete an Release of Information AFTER they establish care at UHS. We’re often asked if the student can sign a “blanket” release of information form and the answer is no. In health care matters, advance releases are not legally defensible and can be revoked by the student at any time.

With a student’s permission, UHS clinicians speak with parents regularly and appreciate parental involvement when appropriate. UHS clinicians encourage students to allow them to contact their family members when a student experiences a significant illness or injury. However, if the student declines, the clinician, legally, must respect the student’s decision.

UHS Health Information Management
333 East Campus Mall, 8th floor
Phone: 608-262-1676
Fax: 608-262-9160

Information for Students

All new students entering UW–Madison must submit health information to the Medical Clearances section in MyUHS. The information you provide is confidential and will be retained by UHS as part of a student’s medical record. This information is valuable to students as they receive health care throughout their UW–Madison career.

Log in to MyUHS and select “Medical Clearances” in the left column. Complete all required items. Enter the dates to the best of your ability.

MyUHS is the secure online portal to make appointments online, input immunization records, health history, medical clearances, and send and receive secure messages.

All students access to MyUHS by logging in with their NetID.

For newly admitted students, access to MyUHS will be available in June.

Log in to MyUHS

COVID-19 testing and flu shots will be available at no additional cost.

Medical

Students can make medical appointments online (via MyUHS) or by calling 608-265-5600 (option 1). Many same-day appointments are available.

There are two clinics on campus. The main clinic is located on East Campus Mall near the Southeast Residence Halls. The Lakeshore Clinic is located in Dejope Hall. Both clinics are open to all students.

As our campus continues to navigate the ongoing COVID-19 pandemic, we understand that students will access UHS services in different ways. In addition to in-person clinic visits, many medical appointments are available by phone.

Meningitis Fact Sheet

Hepatitis B Fact Sheet

Mental Health

Every new client starts with a phone screening to collaboratively determine your needs and connect you to the best resources. There is no charge for this appointment. To schedule an Access Appointment phone screening, call 608-265-5600 (option 2) or log on to MyUHS for 24-hour web appointment booking.

Immunizations and testing

These vaccines are recommended for all incoming college students:

  • COVID-19
  • Hepatitis B (HBV)
  • Human Papilloma Virus (HPV)
  • Measles-Mumps-Rubella (MMR)
  • Meningococcal Vaccine (MCV4)
  • Tetanus-Diphtheria-Pertussis (Tdap or DTP)
  • Varicella (VZV, chicken pox)

Maintain written records of all the immunizations you received. Documentation of immunizations is often needed for some academic programs, employment, or foreign travel.

Read the FAQ about meningococcal disease and hepatitis B. If you live in University Housing, Wisconsin state law requires you to inform the university whether you have been vaccinated against hepatitis B and meningococcal disease. Comply with this requirement by completing the relevant sections of your immunization and health history forms in your MyUHS account.If you do not complete the online form to provide this information, you may be in violation of your housing contract.

Students should come with an adequate supply of medication until they are able to establish care with a UHS provider, should they choose to transfer their prescription.

Students who request a psychiatric prescription from UHS, including ADHD medication, must first be seen in person at UHS. Prior to that appointment, UHS must receive and review the student’s medical records. For medical records to be transferred from a home provider to UHS, students must sign a release of information for these records.

If you are going to transfer ADHD or other psychiatric medications to UHS, we encourage you to schedule an Access Appointment early in the semester, to get started with a provider. Students can also complete this appointment over the phone before they arrive on campus.

Decorative image promoting the online mental health service called Silvercloud

SilverCloud is an online, self-guided, interactive mental health resource that provides students with accessible cognitive behavioral interventions 24 hours a day. SilverCloud does not require a referral from a mental health or medical provider. Create a SilverCloud account.

orange you logo

YOU@Wisc is a student connection portal with tools, content, and resources specific to UW–Madison student life designed to build resilience within students and foster campus connections.

Interactive modules within three overarching themes—succeed, thrive & matter—engage students in many facets of life including community involvement, mental and emotional well-being, and academic and professional success.

Log in to YOU@Wisc with your NetID.

Want to learn more? Take the YOU@WISC Virtual Orientation (https://youatcollege.typeform.com/to/JVea0g). It’s less than 10 minutes and is anonymous.

What to pack

We know you have a lot to pack, but don’t forget these health essentials

  • Health insurance card (and prescription medication card, if separate)
  • Names and phone numbers of home primary care and specialty care providers
  • Prescription medicines and refill information
  • Face coverings/masks
  • Thermometer
  • Pain reliever: ibuprofen and/or naproxen
  • Fever reducer: acetaminophen
  • Throat lozenges
  • Antihistamine for allergy relief
  • PeptoBismol/antacid
  • Basic first-aid supplies: adhesive bandages, antibacterial ointment, hydrocortisone cream
  • Alcohol-based hand sanitizer
  • Sunscreen
  • Lip balm
  • Ice pack and heating pad